We're here to help.
To get started, just tell us what's going on with your AirPods. We'll show you solutions you can try, or help you arrange a repair or replacement.
How much will it cost?
Choose your device to find out how much you can expect to pay for some common services directly from Apple. Need help identifying your AirPods?
We'll inspect your device to determine the final service fee. Estimated fees are for out-of-warranty service from Apple and may be subject to tax. A shipping fee may be added if we need to ship your device. Apple Authorized Service Providers can set their own service fees and will provide their own estimate.
Where can I get service?
In Person
You can get personal support at any Genius Bar or Apple Authorized Service Provider. Our trained technicians will inspect your AirPods, explain your options, and handle it from there.
By Mail
We can send you a prepaid shipping box with everything you need to securely mail your AirPods in for repair. Or if you lost an AirPod or case, we can send you a replacement.
Why choose Apple?
It's easy.
Apple provides a seamless support experience from beginning to end. We can help you find the most convenient service option, give you an estimate, and keep you informed during the entire process.
It's private.
Apple cares about your privacy, and we design our products to minimize how much of your data we — or anyone else — can access, including our expert technicians.
It's backed by Apple.
Apple-certified service is guaranteed, and our trusted experts only use genuine Apple parts — designed, tested, and manufactured for Apple's safety and performance standards.
More questions? More answers.
Where can I find information about my repairs?
You can sign in to My Support or the Apple Support app with your Apple Account to get information about current or recent repairs.
What's covered under warranty?
The Apple Limited Warranty covers your device and all the Apple-branded accessories that come in the box with your product against manufacturing issues for one year from the date you bought them. Apple-branded accessories that are purchased separately, like adapters, cables, wireless chargers, or cases, are covered by the Apple Limited Warranty for Accessories. Our warranty is in addition to rights provided by consumer law in your country or region.
Our warranty doesn't cover accidental damage or batteries that wear down from normal use. If your situation isn't covered and consumer law doesn't apply, there will be a cost associated with repairs through Apple. If your issue is ineligible for service, you may need to pay the full value for a replacement device. Check your coverage status here.
Is there a service guarantee?
We guarantee our service and replacement parts for 90 days or the remaining term of your Apple warranty, whichever is longer, as outlined in our Apple Repair Terms and Conditions. This is in addition to your rights provided by consumer law. Equipment that Apple provides as part of the repair or replacement service may contain new or previously used genuine Apple parts that have been tested and pass Apple functional requirements.
We've got you covered.
If you're experiencing a problem with your AirPods, we can help. Just sign in to access your coverage and plan benefits.
Your AppleCare+ plan includes
Accidental damage protection
Your AirPods are covered, along with the charging case and included charging cable.
Battery service
We'll replace the battery for no additional cost if it retains less than 80% of its original capacity.
Priority support
Get your questions answered by chat or phone, 24 hours a day.
AppleCare+ service fees
Choose your device to confirm the AppleCare+ service fees. Need help identifying your AirPods?
Fees may be subject to tax. For service covered by AppleCare+, your service fee is the same at Apple and all Apple Authorized Service Providers.
If you lose your AirPods or case, you can order a replacement.
Convenient service options
Express Replacement
You don't have to wait for a repair. With AppleCare+, we'll send you replacement AirPods right away, even before you send yours back.
In Person
You can get personal support at the Genius Bar or an Apple Authorized Service Provider. Our technicians will inspect your AirPods, explain your options, and handle it from there.
By Mail
You'll receive a prepaid shipping box with everything you need to securely mail your AirPods to us, on your schedule and without an appointment.
More questions? More answers.
Where can I find information about my repairs?
You can sign in to My Support or the Apple Support app with your Apple Account to get information about current or recent repairs.
Is there a service guarantee?
We guarantee our service and replacement parts for 90 days or the remaining term of your Apple warranty or AppleCare+ plan, whichever is longer, as outlined in our Apple Repair Terms and Conditions. This is in addition to your rights provided by consumer law. Equipment that Apple provides as part of the repair or replacement service may contain new or previously used genuine Apple parts that have been tested and pass Apple functional requirements.
Explore AppleCare+ for more devices
Because Apple makes the hardware, the operating system, and many applications, Apple products are truly integrated systems. And only AppleCare+ gives you one-stop service and support from Apple experts, so most issues can be resolved in a single call.
AirPods Replacement, Repair, and Service
We’re here to help. Apple-certified repairs are performed by trusted experts who only use genuine Apple parts — designed, tested, and manufactured for Apple’s safety and performance standards.
How can I get service for my AirPods?
Schedule a visit
Make an appointment at an Apple Authorized Service Provider or Apple Store
Featured services
Replace a lost AirPod
Did you lose an AirPod or your Charging Case? You can buy a replacement for a left or right AirPod or the Charging Case. Your replacement will be new.
AppleCare+ for Headphones does not cover lost or stolen AirPods.
Battery service
We can replace your AirPods battery for a service fee. Our warranty doesn’t cover batteries that wear down from normal use.
Your product is eligible for a battery replacement at no additional cost if you have AppleCare+ for Headphones and your product's battery holds less than 80% of its original capacity. AppleCare+ covers both the AirPods and the Charging Case.
How much will it cost?
You can replace a single AirPod (left or right AirPod) or a Charging Case for a fee. Use our “Get an Estimate” tool to review potential costs if you get service directly from Apple. If you go to another service provider, they can set their own fees, so ask them for an estimate.
If you have AppleCare+, you pay only one incident fee to replace a single AirPod or both AirPods, with or without a Charging Case. For service covered by AppleCare+, your fee per incident will be the same regardless of which service provider you choose.
We'll inspect your product when we receive it. If other issues are found, you could pay additional fees. All fees are in Hong Kong dollars and include GST.
Do you have AppleCare+?
Your country or region offers AppleCare+ for this product. AppleCare+ includes battery service coverage, which means your battery can be replaced at no charge if we test your product and its battery retains less than 80% of its original capacity.
AppleCare+ also provides coverage for accidental damage from handling, and each incident is subject to a service fee. Your AppleCare+ also offers Express Replacement Service.
Learn more about AppleCare+ in Hong Kong (English)
Learn more about AppleCare+ in Hong Kong (Chinese)
Learn more about Express Replacement Service
Warranty
The Apple Limited Warranty covers your AirPods and the Apple-branded accessories that come in the box with your product against manufacturing issues for one year from the date you bought them. Apple-branded accessories purchased separately are covered by the Apple Limited Warranty for Accessories. This includes adapters, spare cables, wireless chargers, or cases.
Our warranty is in addition to rights provided by consumer law.
Depending on the issue, you might also have coverage with AppleCare+. Terms and Conditions apply, including fees. Feature availability and options may vary by country or region.
If your situation isn’t covered, you’ll pay a fee. If the issue with your AirPods is ineligible for service, you might pay the full replacement value.
Guarantee
We guarantee our service, including replacement parts, for 90 days or the remaining term of your Apple warranty or AppleCare plan, whichever is longer. This is in addition to your rights provided by consumer law.
Replacement equipment that Apple provides as part of the repair or replacement service may contain new or previously used genuine Apple parts that have been tested and pass Apple functional requirements.