+name: Support Request
+description: Request support for a specific problem you have not been able to solve
+title: "[Support Request]: "
+labels: [":dog2: Support"]
+body:
+ - type: checkboxes
+ id: useddocs
+ attributes:
+ label: Attempted Debugging
+ description: |
+ I have read the [BookStack debugging](https://www.bookstackapp.com/docs/admin/debugging/) page and seeked resolution or more
+ detail for the issue.
+ options:
+ - label: I have read the debugging page
+ required: true
+ - type: checkboxes
+ id: searchissue
+ attributes:
+ label: Searched GitHub Issues
+ description: |
+ I have searched for the issue and potential resolutions within the [project's GitHub issue list](https://github.com/BookStackApp/BookStack/issues)
+ options:
+ - label: I have searched GitHub for the issue.
+ required: true
+ - type: textarea
+ id: scenario
+ attributes:
+ label: Describe the Scenario
+ description: Detail the problem that you're having or what you need support with.
+ validations:
+ required: true
+ - type: input
+ id: bsversion
+ attributes:
+ label: Exact BookStack Version
+ description: This can be found in the settings view of BookStack. Please provide an exact version.
+ placeholder: (eg. v21.08.5)
+ validations:
+ required: true
+ - type: textarea
+ id: logs
+ attributes:
+ label: Log Content
+ description: If the issue has produced an error, provide any [BookStack or server log](https://www.bookstackapp.com/docs/admin/debugging/) content below.
+ placeholder: Be sure to remove any confidential details in your logs
+ validations:
+ required: false
+ - type: input
+ id: phpversion
+ attributes:
+ label: PHP Version
+ description: Keep in mind your command-line PHP version may differ to that of your webserver. Provide that relevant to the issue.
+ placeholder: (eg. 7.4)
+ validations:
+ required: false
+ - type: textarea
+ id: hosting
+ attributes:
+ label: Hosting Environment
+ description: Describe your hosting environment as much as possible including any proxies used (If applicable).
+ placeholder: (eg. Ubuntu 20.04 VPS, installed using official installation script)
+ validations:
+ required: true
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