Nucleus doesn't work failed to execute script _main_

Omniverse Deprecated Apps and Extensions Nucleus Workstation
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nucleus doesn’t work failed to execute script main
notebook 3060rtx laptop. win 10

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launcher.log (70.7 KB)

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@utaem2016 i am just another OV user trying to assist. which script are you trying to execute? i am not familiar with the main script you mentioned in the initial post.

based on the log provided, there are indeed a few errors. from what i can tell, it looks like there’s connection issues to the nucleus services and account. do you mind taking two screenshots for the purpose of troubleshooting?

  • Nucleus setup - go into the Nucleus tab inside of OV Launcher and screenshot what you see. here’s an example of mine:

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  • Omniverse System Monitor - go into the Settings menu via the hamburger icon and Settings

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    once there, make sure all services are shown as Running with green checkmark (see below)
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aside from these, i am not too certain about the user name and whether Russian is recognized. i’ll defer to the mods/devs on this. also, where are you located? i’ve seen users not able to use Omniverse due to them being inside of the conflict zone(s).

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Thank you. I’m geographically in Kazakhstan. I don’t use VPN.

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“settings” doesn’t work. firewall is turned off

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i see. thanks for providing these! there are a few variables i am suspecting being the issue but i cannot say with 100% certainty. it’s probably best to wait for the mods/devs to provide further assistance.

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@utaem2016 , can you please validate that running hamburger menu->Launch doesn’t fix this issue?
You may need to do also Add Server after this, which would be localhost

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If this doesn’t work, please check if this actually installed properly. This is usually installed %LOCALAPPDATA%/ov/pkg/nucleus-workstation-2023.1.0 and make sure this all installed properly. You should see several directories and should be ~380MB.

If these don’t work, please try and uninstall, and reinstall again.

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@dlindsey just asking for my own benefit - do you know whether the OS user name set in Russian would cause any conflicts with OV? i recall seeing the log representing a long string of number and letters in place of the OS username and not sure if it could attribute to download/installation issue?

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dont work.

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empty(((

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deleted with “launcher-cleanup”. does not work

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I install the entire omniverse on drive F:\Omniverse\OV\pkg
this also doesn’t work, but there are files in the folder.

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i understand. despite setting the paths (content, data, and cache) to an external location during OV Launcher installatilon, the “key” files would still go into the local/appdata folder under user/C drive (under the folder named ov). and that’s one of the potential causes i have suspected but require confirmation from the mod.

and seeing it empty from your screenshot confirms that the installation probably wasn’t successful. and what i saw in the log could help explain why that happened.

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According to your logs you tried to install with an Internet Disconnection…
[2023-11-14 03:24:49.623] [error] Error happened during the update: Error: net::ERR_INTERNET_DISCONNECTED

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Please uninstall your apps and try again with a strong internet connection all the way through the install

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dont work((((

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new log -
launcher.log (70.2 KB)

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It must be a problem with Nucleus. Can you zip up all of your logs in “C:\Users\USER.nvidia-omniverse\logs”. If it is a large zip file please upload with dropbox or gdrive or some form of large file transfer.

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Do you have a firewall on ? Virus software ? Please uninstall all Nucleus, turn off all firewalls and virus software and then reinstall.

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@utaem2016 if uninstall isn’t working, please shut down Launcher (make sure to quit from the system tray as well), delete that Nucleus 2023.1.0 directory, and try reinstalling.