Credit Memo with Zero Total: Order Status "Complete" and not "Closed"

[simonmaass]

Preconditions (*)

1. Magento 2.3.1
2. PHP7.2

Steps to reproduce (*)

1. Create order with zero Amount (all Grand Total, Total Paid, Total Refunded, Total Due, Subtotal, Shipping & Handling, Tax are zero ) in status = "Pending" and 1 SKU qty = 1.
2. Create Invoice and now Order is status = "Processing"
3. Ship Order -> now Orderstatus is = "Complete"
4. Now create Credit memo and refund and return product

Expected result (*)

1. The order status should be "Closed"

Actual result (*)

1. Order Status is "Complete"

Additional information

• Order Status Workflow

[m2-assistant]

Hi @simonmaass. Thank you for your report.
To help us process this issue please make sure that you provided the following information:

• Summary of the issue
• Information on your environment
• Steps to reproduce
• Expected and actual results

Please make sure that the issue is reproducible on the vanilla Magento instance following Steps to reproduce. To deploy vanilla Magento instance on our environment, please, add a comment to the issue:

@magento-engcom-team give me 2.3-develop instance - upcoming 2.3.x release

For more details, please, review the Magento Contributor Assistant documentation.

@simonmaass do you confirm that you was able to reproduce the issue on vanilla Magento instance following steps to reproduce?

• yes
• no

[m2-assistant]

Hi @AlexWorking. Thank you for working on this issue.
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[m2-assistant]

Hi @krishprakash. Thank you for working on this issue.
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• 4. Verify that the issue is reproducible on 2.3-develop branch

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[magento-engcom-team]

✅ Confirmed by @AlexWorking
Thank you for verifying the issue. Based on the provided information internal tickets MAGETWO-99588 were created

Issue Available: @AlexWorking, You will be automatically unassigned. Contributors/Maintainers can claim this issue to continue. To reclaim and continue work, reassign the ticket to yourself.