product with salable qty 0 is not considered out of stock

[ioweb-gr]

I'm not sure if you consider this expected behaviour but it's a bit confusing for shop onwers and customers so I'll just document my experience here.

Preconditions (*)

1. Magento 2.3.4

Steps to reproduce (*)

1. Set shop to hide out of stock products from Stores -> Configuration -> Catalog -> Inventory
2. Create a product with qty 1
3. Order the product once
4. Do not handle the order
5. The product status is:

• stock: status in stock
• qty: 1
• salable qty: 0

Expected result (*)

The product does not show in the frontend of the store because it's not salable (the same as out of stock effectively)

Actual result (*)

The product shows up in the frontend without an add-to-cart button because the product is in stock but not salable.
If the shop owner cancels the order the product reappears as salable.
If the shop owner processes the order the product hides from the catalog as it becomes out of stock.
So the product is hanging on an intermediate state which is not expected by the shop owner

It's a bit confusing for the shop owners. Otherwise there needs to be a second setting in catalog to hide products that are not salable. The customer is also confused because he sees the product but cannot order it.

[m2-assistant]

Hi @ioweb-gr. Thank you for your report.
To help us process this issue please make sure that you provided the following information:

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• Information on your environment
• Steps to reproduce
• Expected and actual results

Please make sure that the issue is reproducible on the vanilla Magento instance following Steps to reproduce. To deploy vanilla Magento instance on our environment, please, add a comment to the issue:

@magento give me 2.4-develop instance - upcoming 2.4.x release

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@ioweb-gr do you confirm that you were able to reproduce the issue on vanilla Magento instance following steps to reproduce?

• yes
• no

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[m2-assistant]

Hi @sudheers-kensium. Thank you for working on this issue.
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[sudheers-kensium]

@magento give me 2.4-develop instance

[magento-engcom-team]

Hi @sudheers-kensium. Thank you for your request. I'm working on Magento 2.4-develop instance for you

[magento-engcom-team]

Hi @sudheers-kensium, here is your Magento instance.
Admin access: https://i-27223-2-4-develop.instances.magento-community.engineering/admin_1ef3
Login: e1d5e376 Password: 1c3fb2b0f43c
Instance will be terminated in up to 3 hours.

[sudheers-kensium]

@ioweb-gr I am not able to reproduced the issue and it is working as expected on Magento 2.4-develop instance. So I am closing this issue.

[Mobecls]

we actually have the same issue. Products with Salable qty are showing on frontend and not considered as out of stock. Reindex is not helping. And we don't have repo steps...

[fedekrum]

I have the same issue on 2.4 release
Why has this issue been closed?

[ioweb-gr]

Sometimes I'm confused because people here seem to close issues without trying to reproduce correctly or ask clarification. So it ends up lost forever.

The issue is reproducible with the steps provided.

[frezelth]

Same problem here including on 2.4.1.
It's kind of blocking, do we have a workaround? Why is this issue closed?

[frezelth]

@magento give me 2.4-develop instance