Unable to issue refund

[Zyles]

Preconditions (*)

Magento 2.3.3

Steps to reproduce (*)

1. Create order with two items
2. Invoice the order
3. Create credit memo, enter a sum in "Adjustment refund" box
4. Hit "Refund"

Expected result (*)

Able to refund.

Actual result (*)

The most money available to refund is XXX.

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Please provide Severity assessment for the Issue as Reporter. This information will help during Confirmation and Issue triage processes.

• Severity: S0 - Affects critical data or functionality and leaves users without workaround.
• Severity: S1 - Affects critical data or functionality and forces users to employ a workaround.
• Severity: S2 - Affects non-critical data or functionality and forces users to employ a workaround.
• Severity: S3 - Affects non-critical data or functionality and does not force users to employ a workaround.
• Severity: S4 - Affects aesthetics, professional look and feel, “quality” or “usability”.

[m2-assistant]

Hi @Zyles. Thank you for your report.
To help us process this issue please make sure that you provided the following information:

• Summary of the issue
• Information on your environment
• Steps to reproduce
• Expected and actual results

Please make sure that the issue is reproducible on the vanilla Magento instance following Steps to reproduce. To deploy vanilla Magento instance on our environment, please, add a comment to the issue:

@magento give me 2.4-develop instance - upcoming 2.4.x release

For more details, please, review the Magento Contributor Assistant documentation.

Please, add a comment to assign the issue: @magento I am working on this

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[m2-assistant]

Hi @ajijshekh123. Thank you for working on this issue.
In order to make sure that issue has enough information and ready for development, please read and check the following instruction: 👇

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  Details

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• 3. Add Component: XXXXX label(s) to the ticket, indicating the components it may be related to.

• 4. Verify that the issue is reproducible on 2.4-develop branch

  Details

  - Add the comment @magento give me 2.4-develop instance to deploy test instance on Magento infrastructure.
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• 5. Add label Issue: Confirmed once verification is complete.

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[ajijshekh123]

@magento give me 2.4-develop instance

[magento-engcom-team]

Hi @ajijshekh123. Thank you for your request. I'm working on Magento 2.4-develop instance for you

[magento-engcom-team]

✅ Confirmed by @ajijshekh123
Thank you for verifying the issue. Based on the provided information internal tickets MC-35858 were created

Issue Available: @ajijshekh123, You will be automatically unassigned. Contributors/Maintainers can claim this issue to continue. To reclaim and continue work, reassign the ticket to yourself.