Incorrect order status label in sales update emails sent from the admin for non-default store views

[aadmathijssen]

After sending a sales update email from the admin for an order using a non-default store view, the resulting email contains the order status label for the default store view instead of the order status label for the store view in which the order is placed.

Preconditions (*)

1. A Magento 2.4-develop installation with sample data.

Steps to reproduce (*)

1. In the admin:

   • Go to “Stores > All Stores”, click on “Create Store View”, fill in the required values, set the status to “Enabled” and click on the "Save Store View” button.
   • Go to “Stores > Order Status”, click on the “Pending” status, enter the following data under “Store View Specific Labels”, and click on the “Save Status” button.
     • Default Store View: “Pending (default)”
     • New Store View: “Pending (secondary)”
       

2. In the frontend:

   • Select the new store view in the store view switcher.
   • Add a product to the cart.
   • Complete the checkout using the “Check / Money order” payment method.

3. In the admin:

   • Go to “Sales > Orders”, and click on the newly created order.
   • On this order view page, enter a comment, click on the “Notify Customer by Email” checkbox and click on the "Submit Comment” button.

Expected result (*)

1. An order update email is sent containing “Pending (secondary)” as the order status.

Actual result (*)

1. An order update email is sent containing “Pending (default)” as the order status.

Screenshot of the resulting email:

---

Please provide Severity assessment for the Issue as Reporter. This information will help during Confirmation and Issue triage processes.

• Severity: S0 - Affects critical data or functionality and leaves users without workaround.
• Severity: S1 - Affects critical data or functionality and forces users to employ a workaround.
• Severity: S2 - Affects non-critical data or functionality and forces users to employ a workaround.
• Severity: S3 - Affects non-critical data or functionality and does not force users to employ a workaround.
• Severity: S4 - Affects aesthetics, professional look and feel, “quality” or “usability”.

[m2-assistant]

Hi @aadmathijssen. Thank you for your report.
To help us process this issue please make sure that you provided the following information:

• Summary of the issue
• Information on your environment
• Steps to reproduce
• Expected and actual results

Please make sure that the issue is reproducible on the vanilla Magento instance following Steps to reproduce. To deploy vanilla Magento instance on our environment, please, add a comment to the issue:

@magento give me 2.4-develop instance - upcoming 2.4.x release

For more details, please, review the Magento Contributor Assistant documentation.

Please, add a comment to assign the issue: @magento I am working on this

---

• Join Magento Community Engineering Slack and ask your questions in #github channel.

⚠️ According to the Magento Contribution requirements, all issues must go through the Community Contributions Triage process. Community Contributions Triage is a public meeting.

🕙 You can find the schedule on the Magento Community Calendar page.

📞 The triage of issues happens in the queue order. If you want to speed up the delivery of your contribution, please join the Community Contributions Triage session to discuss the appropriate ticket.

🎥 You can find the recording of the previous Community Contributions Triage on the Magento Youtube Channel

✏️ Feel free to post questions/proposals/feedback related to the Community Contributions Triage process to the corresponding Slack Channel

[aadmathijssen]

@magento give me 2.4-develop instance

[magento-engcom-team]

Hi @aadmathijssen. Thank you for your request. I'm working on Magento 2.4-develop instance for you

[magento-engcom-team]

Hi @aadmathijssen, here is your Magento instance.
Admin access: https://i-29263-2-4-develop.instances.magento-community.engineering/admin_77c7
Login: 1856ed77 Password: c43a74371a5a
Instance will be terminated in up to 3 hours.

[m2-assistant]

Hi @engcom-Alfa. Thank you for working on this issue.
In order to make sure that issue has enough information and ready for development, please read and check the following instruction: 👇

• 1. Verify that issue has all the required information. (Preconditions, Steps to reproduce, Expected result, Actual result).

  Details

  If the issue has a valid description, the label Issue: Format is valid will be added to the issue automatically. Please, edit issue description if needed, until label Issue: Format is valid appears.

• 2. Verify that issue has a meaningful description and provides enough information to reproduce the issue. If the report is valid, add Issue: Clear Description label to the issue by yourself.

• 3. Add Component: XXXXX label(s) to the ticket, indicating the components it may be related to.

• 4. Verify that the issue is reproducible on 2.4-develop branch

  Details

  - Add the comment @magento give me 2.4-develop instance to deploy test instance on Magento infrastructure.
  - If the issue is reproducible on 2.4-develop branch, please, add the label Reproduced on 2.4.x.
  - If the issue is not reproducible, add your comment that issue is not reproducible and close the issue and stop verification process here!

• 5. Add label Issue: Confirmed once verification is complete.

• 6. Make sure that automatic system confirms that report has been added to the backlog.