Product show in stock even if the salable quantity is 0

[chichitsai0517]

Preconditions (*)

1. Magento Open Source 2.4.1 with sample data

Steps to reproduce (*)

1. Make an order of a product and buy everything (example if 5 in stock, buy all 5)
2. Go to your admin and this product QTY should be 5 and Salable QTY should be 0. Which is normal since the order has not been shipped yet.

Expected result (*)

1. Front end should show "Out of stock"
2. We should NOT have the "add to cart" Button

Actual result (*)

1. Front end shows "in stock".
2. Add to cart button is available
3. When we try to cart, we get a message "The requested qty is not available"

NOTE:
See the related issues:

• Product is visible & in stock although salable quantity = 0 #31267
• MSI Repo Configurable Product option is still displayed and available on Product view page after Place Order with full option qty inventory#3102
• Product having zero salable quantity results in stock in product list page and out of stock in view page. inventory#3062
• Produced in stock, despite the Salable QTY is at zero. #25877
• MSI repo The configurable product is displayed in Storefront despite that all the quantity is reserved. Two error messages appear if try to add this product to cart inventory#2708
• product with salable qty 0 is not considered out of stock #27223

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Please provide Severity assessment for the Issue as Reporter. This information will help during Confirmation and Issue triage processes.

• Severity: S0 - Affects critical data or functionality and leaves users without workaround.
• Severity: S1 - Affects critical data or functionality and forces users to employ a workaround.
• [x ] Severity: S2 - Affects non-critical data or functionality and forces users to employ a workaround.
• Severity: S3 - Affects non-critical data or functionality and does not force users to employ a workaround.
• Severity: S4 - Affects aesthetics, professional look and feel, “quality” or “usability”.

[m2-assistant]

Hi @chichitsai0517. Thank you for your report.
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[m2-assistant]

Hi @ajijshekh123. Thank you for working on this issue.
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[SchranzKatharina]

Facing the same issue....

[m2-assistant]

Hi @engcom-Bravo. Thank you for working on this issue.
In order to make sure that issue has enough information and ready for development, please read and check the following instruction: 👇

• 1. Verify that issue has all the required information. (Preconditions, Steps to reproduce, Expected result, Actual result).

  Details

  If the issue has a valid description, the label Issue: Format is valid will be added to the issue automatically. Please, edit issue description if needed, until label Issue: Format is valid appears.

• 2. Verify that issue has a meaningful description and provides enough information to reproduce the issue. If the report is valid, add Issue: Clear Description label to the issue by yourself.

• 3. Add Component: XXXXX label(s) to the ticket, indicating the components it may be related to.

• 4. Verify that the issue is reproducible on 2.4-develop branch

  Details

  - Add the comment @magento give me 2.4-develop instance to deploy test instance on Magento infrastructure.
  - If the issue is reproducible on 2.4-develop branch, please, add the label Reproduced on 2.4.x.
  - If the issue is not reproducible, add your comment that issue is not reproducible and close the issue and stop verification process here!

• 5. Add label Issue: Confirmed once verification is complete.

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[engcom-Bravo]

Hello @chichitsai0517

Thank you for your report

We confirm that the issue exists on 2.4.1 composer version. It may not appear on 2.4-develop because the MSI modules are missing

Related issues:

• Product is visible & in stock although salable quantity = 0 #31267
• MSI Repo Configurable Product option is still displayed and available on Product view page after Place Order with full option qty inventory#3102
• Product having zero salable quantity results in stock in product list page and out of stock in view page. inventory#3062
• Produced in stock, despite the Salable QTY is at zero. #25877
• MSI repo The configurable product is displayed in Storefront despite that all the quantity is reserved. Two error messages appear if try to add this product to cart inventory#2708
• product with salable qty 0 is not considered out of stock #27223