Vimeo Product Video Not Found

[gcampedelli]

Preconditions (*)

1. It was previoulys working, tested in Magento 2.4.0.

Steps to reproduce (*)

1. So upgrade to 2.4.1. Do not upgrade and remain in 2.4.0 in another cloned enviroment
2. Go to product page
3. Insert a product video in product page using the regular insert video button. It previously worked.
4. Few days later try to do it again. Vimeo returns 404
5. Try to upload to another Vimeo account to check if a setting may be blocking. No, it returns 404
6. curl -i https://vimeo.com/videoId. It returns 200 and a response with json and ajax call
7. Try to get in browser Vimeo dowload a file a does not print information on client
8. Try the same in postman, it returns Json
9. Try to debug Magento
10. Check if it is Cors. Vimeo Cors is declared in Csp policy

Expected result (*)

1.Insert url in Product Video and it is found
2. Video displays in fotorama

Actual result (*)

1. Video not found. Unable to display Vimeo on Fotorama

---

Please provide Severity assessment for the Issue as Reporter. This information will help during Confirmation and Issue triage processes.

• Severity: S0 - Affects critical data or functionality and leaves users without workaround.
• Severity: S1 - Affects critical data or functionality and forces users to employ a workaround.
• Severity: S2 - Affects non-critical data or functionality and forces users to employ a workaround.
• Severity: S3 - Affects non-critical data or functionality and does not force users to employ a workaround.
• [X ] Severity: S4 - Affects aesthetics, professional look and feel, “quality” or “usability”.

[m2-assistant]

Hi @gcampedelli. Thank you for your report.
To help us process this issue please make sure that you provided the following information:

• Summary of the issue
• Information on your environment
• Steps to reproduce
• Expected and actual results

Please make sure that the issue is reproducible on the vanilla Magento instance following Steps to reproduce. To deploy vanilla Magento instance on our environment, please, add a comment to the issue:

@magento give me 2.4-develop instance - upcoming 2.4.x release

For more details, please, review the Magento Contributor Assistant documentation.

Please, add a comment to assign the issue: @magento I am working on this

---

• Join Magento Community Engineering Slack and ask your questions in #github channel.

⚠️ According to the Magento Contribution requirements, all issues must go through the Community Contributions Triage process. Community Contributions Triage is a public meeting.

🕙 You can find the schedule on the Magento Community Calendar page.

📞 The triage of issues happens in the queue order. If you want to speed up the delivery of your contribution, please join the Community Contributions Triage session to discuss the appropriate ticket.

🎥 You can find the recording of the previous Community Contributions Triage on the Magento Youtube Channel

✏️ Feel free to post questions/proposals/feedback related to the Community Contributions Triage process to the corresponding Slack Channel

[hostep]

A colleague of mine just reported the same error today and tested various Magento versions: 2.3.2, 2.3.5 & 2.3.6. I'm guessing something changed at Vimeo's side and Magento is no longer compatible with the change.

Somebody will need to debug and figure out what happens and how it can be corrected in Magento to make it work again.

Or maybe it's a problem at Vimeo itself and we should just wait a few hours until it gets resolved, that might be an option as well...

Screenshot of problem:

[m2-assistant]

Hi @engcom-Delta. Thank you for working on this issue.
In order to make sure that issue has enough information and ready for development, please read and check the following instruction: 👇

• 1. Verify that issue has all the required information. (Preconditions, Steps to reproduce, Expected result, Actual result).

  Details

  If the issue has a valid description, the label Issue: Format is valid will be added to the issue automatically. Please, edit issue description if needed, until label Issue: Format is valid appears.

• 2. Verify that issue has a meaningful description and provides enough information to reproduce the issue. If the report is valid, add Issue: Clear Description label to the issue by yourself.

• 3. Add Component: XXXXX label(s) to the ticket, indicating the components it may be related to.

• 4. Verify that the issue is reproducible on 2.4-develop branch

  Details

  - Add the comment @magento give me 2.4-develop instance to deploy test instance on Magento infrastructure.
  - If the issue is reproducible on 2.4-develop branch, please, add the label Reproduced on 2.4.x.
  - If the issue is not reproducible, add your comment that issue is not reproducible and close the issue and stop verification process here!

• 5. Add label Issue: Confirmed once verification is complete.

• 6. Make sure that automatic system confirms that report has been added to the backlog.

[magento-engcom-team]

✅ Confirmed by @engcom-Delta
Thank you for verifying the issue. Based on the provided information internal tickets MC-40467 were created

Issue Available: @engcom-Delta, You will be automatically unassigned. Contributors/Maintainers can claim this issue to continue. To reclaim and continue work, reassign the ticket to yourself.

[andy-aware]

Just checked this by modifying the following file:

vendor/magento/module-product-video/view/adminhtml/web/js/get-video-information.js

Just for sanity, removing the www from the URL doesn't make a difference.

url: 'https://vimeo.com/api/v2/video/' + id + '.json',

The API request still fails and we still get the same error.

[novikor]

Applying the patch fixes the problem locally:

Index: app/code/Magento/ProductVideo/view/adminhtml/web/js/get-video-information.js
IDEA additional info:
Subsystem: com.intellij.openapi.diff.impl.patch.CharsetEP
<+>UTF-8
===================================================================
diff --git a/app/code/Magento/ProductVideo/view/adminhtml/web/js/get-video-information.js b/app/code/Magento/ProductVideo/view/adminhtml/web/js/get-video-information.js
--- a/app/code/Magento/ProductVideo/view/adminhtml/web/js/get-video-information.js	(revision 49d4a2fd48c750e97846140b68ea8e63827610b7)
+++ b/app/code/Magento/ProductVideo/view/adminhtml/web/js/get-video-information.js	(date 1611072804688)
@@ -539,7 +539,7 @@
                     );
                 } else if (type === 'vimeo') {
                     $.ajax({
-                        url: 'https://www.vimeo.com/api/v2/video/' + id + '.json',
+                        url: 'https://vimeo.com//api/v2/video/' + id + '.json',
                         dataType: 'jsonp',
                         data: {
                             format: 'json'