Custom Attributes - Used for Sorting in Product Listing - ElasticSearch Sort Order Incorrect

[kestraly]

1. Magento 2.3x - 2.4x
2. ElasticSearch 7
3. Using custom attributes to sort catalog

Steps to reproduce (*)

1. Enable "Used for Sorting in Product Listing" for attribute "color" - Dropdown
2. Add color to attribute set default
3. Populate attribute color option values in no specific order, such as grey, black, blue, orange, green, yellow
4. Assign products to use attribute color
5. Reindex bin/magento index:reindex
6. Go to frontend category and select color from the sort by options

Expected result (*)

1. Products sorted according to their color attribute option name
2. Attribute Option Values Added Random Order:
3. Attribute Option Values Re Ordered To Be Alphabetical:

Actual result (*)

1. Products are sorted by their attribute option value id, in essense sorted in the order they were added to the attribute
2. Incorrectly sorted

 

Please provide Severity assessment for the Issue as Reporter. This information will help during Confirmation and Issue triage processes.

• < > Severity: S0 - Affects critical data or functionality and leaves users without workaround.
• Severity: S1 - Affects critical data or functionality and forces users to employ a workaround.
• < > Severity: S2 - Affects non-critical data or functionality and forces users to employ a workaround.
• < > Severity: S3 - Affects non-critical data or functionality and does not force users to employ a workaround.
• < > Severity: S4 - Affects aesthetics, professional look and feel, “quality” or “usability”.

[m2-assistant]

Hi @kestraly. Thank you for your report.
To help us process this issue please make sure that you provided the following information:

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• Steps to reproduce
• Expected and actual results

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@magento give me 2.4-develop instance - upcoming 2.4.x release

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[kestraly]

@magento give me 2.4.3 instance

[magento-deployment-service]

Hi @kestraly. Thank you for your request. I'm working on Magento instance for you.

[magento-deployment-service]

Hi @kestraly, here is your Magento Instance: https://e930fff37bbf67bbd049302464383cfb-2-4-3.instances.magento-community.engineering
Admin access: https://e930fff37bbf67bbd049302464383cfb-2-4-3.instances.magento-community.engineering/admin_a240
Login: 58fdf185
Password: 198b54d2179b

[kestraly]

Reproduced in 2.4.3

https://e930fff37bbf67bbd049302464383cfb-2-4-3.instances.magento-community.engineering/color-sorting.html?product_list_order=color

@magento give me 2.4-develop instance

[magento-deployment-service]

Hi @kestraly. Thank you for your request. I'm working on Magento instance for you.

[magento-deployment-service]

Hi @kestraly, here is your Magento Instance: https://e930fff37bbf67bbd049302464383cfb-2-4-develop.instances.magento-community.engineering
Admin access: https://e930fff37bbf67bbd049302464383cfb-2-4-develop.instances.magento-community.engineering/admin_4122
Login: 62d61608
Password: be7eac00573d

[kestraly]

Reproduce in 2.4-develop instance

https://e930fff37bbf67bbd049302464383cfb-2-4-develop.instances.magento-community.engineering/color-sorting.html?product_list_order=color

[m2-assistant]

Hi @engcom-Lima. Thank you for working on this issue.
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[devchris79]

The category sort order has been awful since Elasticsearch and there is a few issues around it:
#31758 #32522 #31043

Even the most basic sort by position doesn't work...

[kestraly]

@devchris79 - It's been driving me crazy. But all my attempts to resolve have come up blank and no resolve in 2.4.3

[engcom-Lima]

Hi @kestraly,

Thank you for reporting this issue.

Verified the issue on Magento 2.4-develop branch and the issue is reproducible:

1. Enabled "Used for Sorting in Product Listing" for attribute "color" dropdown.
2. Added color in default Attribute Set.
3. Created new products with different colors assigned to each one of them.
4. Did reindexed using bin/magento index:reindex
5. Checked on front-end to sort based on color order but results were inaccurate.
6. The results were coming based on attribute option value id but not according to their color attribute name.

   Issue: Inaccurate results based on color sort-order.