Table of Contents

• Welcome
• About Remote Desktop
  • Manage computers
  • Interact with users
  • Deploy files
  • Take inventory
  • Configure preferences
  • Customize the toolbar
  • Tips and shortcuts
  • Network guidelines
    • Basic network guidelines
    • Wireless network guidelines
    • NAT router guidelines
    • TCP and UDP port reference
• Set up Remote Desktop
  • Install and set up Remote Desktop
  • Enable remote management
  • Add clients
  • Save a client computer search
  • Manage computer lists
  • Enable directory services group authorization
  • Uninstall administrator software
• Security with Remote Desktop
  • About access privileges
  • Set access privileges
  • Virtual Network Computing access and control
  • Encrypt network data
  • About Remote Desktop user mode
• Interact with users
  • Control or observe one client computer
  • Observe multiple client computers
  • Use High Performance screen sharing
  • Shortcuts in the multiple-client observe window
  • Choose how to control and observe
  • Share screens with client computers
  • Send messages
  • Set up a computer running VNC software
  • View a VNC server’s additional displays
  • View a computer’s system status while observing
  • View a user’s account picture while observing
  • Switch between full screen and in-window control
• Remote Desktop windows and icons
  • Windows
    • Main window
    • Report window
    • Task window
    • Control/observe window
    • Multi-client observe window
    • Customize the columns for computer lists or scanners
  • Icons
    • Client status icons
    • Task status icons
    • List icons
    • Connection status
    • Basic system status
    • Detailed system status
    • Client status indicators
• Administer computers
  • Administer computers
  • Copy files
  • Copy options
  • Install files
  • Upgrade software
  • Manage files and apps
  • Set preferences on client computers
  • Sleep, shut down, log out, or restart a computer
  • Lock or unlock a screen
  • Edit client attributes
  • Execute commands remotely
  • Send UNIX command templates
  • About networksetup
  • About systemsetup
• Manage tasks
  • About tasks
  • Keep track of tasks
  • Schedule tasks
  • Save tasks
  • Create and use task templates
  • Configure a remote Task Server
  • Restrict clients to a specific Task Server
• Create reports
  • How reporting data is collected
  • Search for files
  • Create file reports
  • Create computer usage reports
  • Create hardware reports
  • Create a network responsiveness report
  • Get an Administration Settings report
  • Use a Task Server to create reports
  • Export reports
  • Generate report data automatically
  • Change report layout
  • Report field definitions
• Additional resources
  • AppleScript resources
    • AppleScript basics
    • Use the Remote Desktop AppleScript dictionary
    • Sample AppleScript
  • Automator resources
    • About Automator
    • Create and run an Automator service
  • About SQLite
• Copyright