Chat App Message Service:Industry service providers

Method 1: Service provider operates on behalf of the client in the Alibaba Cloud Management Console

1. Create a WhatsApp channel for the client

   Open the Chat App Message Service console, in the navigation pane on the left, click Channel Management, and click Create Channel. In the Create channel dialog box, select WhatsApp as the channel type, set the channel name and remarks, and then click the OK button.

2. Register and bind a WABA on behalf of the client

   The client of the service provider needs to provide a Facebook account and password for login, along with the company name, contact name, company official website, and company registration location for registration.

   Registration steps:

   1. In the Chat App Message Service console, on the Channel Management page, click the Channel ID created for the client to open the channel page.

   2. On the channel page, click WABA Management > WABA Registration And Binding in the navigation pane on the left to access the WABA registration page.

   3. Click the Register button. In the embedded registration dialog box that appears, log in using the Facebook account provided by the client.

   4. Follow the page prompts to fill in the client's enterprise information. After clicking the Complete button, refresh the page. When the WABA information is displayed on the page, it indicates that the WABA registration and binding are successful.

3. Add and verify a WABA number for the client

   A WABA number is the carrier for businesses to send business messages. After completing WABA registration, you need to add a number. The client needs to provide the service provider with a WABA number, which will be used to receive verification codes before sending business messages. If the service provider has phone numbers available for the client to use, the client does not need to provide one.

   Addition steps:

   1. On the channel page, click WABA Management in the navigation pane on the left to access the number management page.

   2. Click the Add Number button. In the Add Number dialog box that appears, enter the number Name, select Country/Region, enter the phone Number, and then click OK.

      Note

      The number name is the display name presented to the end user. The name should be related to the enterprise brand name, and display names for multiple numbers should preferably not be repeated. For example, if the brand name is "ABC", the number name could be "ABC plus" or "ABC support". The country code and phone number will affect the receipt of verification codes, so please enter them correctly to prevent issues with WABA number verification.

   3. Click Verify Number in the verification status column of the newly added number. In the Get Verification Code dialog box that appears, select the language for receiving the verification code, and click Get SMS Verification Code or Get Voice Verification Code.

      Note

      When the phone number entered is not a mobile number, please select Get Voice Verification Code.

   4. Enter the received verification code to complete the number verification.

After completing the above steps, you can design WhatsApp templates and submit them for WhatsApp review. Once the templates are approved, you can send WhatsApp business messages.

Method 2: Authorize a RAM user for the client, allowing the client to log in to the Alibaba Cloud Management Console and operate independently

1. The service provider creates a WhatsApp channel for the client

   Open the Chat App Message Service console, in the navigation pane on the left, click Channel Management, and click Create Channel. In the Create channel dialog box, select WhatsApp as the channel type, set the channel name and remarks, and then click the OK button.

2. The service provider authorizes a RAM user for the client

   For information about how to authorize a RAM user, see: Grant a RAM user permissions to use Chat App resources.

3. The client logs in to the Chat App Message Service console using the RAM user account, clicks Channel Management in the navigation pane on the left, and clicks the Channel ID of the channel to be managed to open the channel page.

4. On the channel page, click WABA Management > WABA Registration And Binding in the navigation pane on the left to access the WABA registration page.

5. Register and bind a WABA

   1. On the WABA registration page, click the Register button. In the embedded registration dialog box that appears, log in using a Facebook account.

   2. Follow the page prompts to fill in the client's enterprise information. After clicking the Complete button, refresh the Chat App Message Service console WABA Registration page. When the WABA information is displayed on the page, it indicates that the WABA registration and binding are successful.

6. Add and verify a WABA number

   Addition steps:

   1. On the channel page, click WABA Management in the navigation pane on the left to access the number management page.

   2. Click the Add Number button. In the Add Number dialog box that appears, enter the number Name, select Country/Region, enter the phone Number, and then click OK.

   3. Note

      The number name is the display name presented to the end user. The name should be related to the enterprise brand name, and display names for multiple numbers should preferably not be repeated. For example, if the brand name is "ABC", the number name could be "ABC plus" or "ABC support". The country code and phone number will affect the receipt of verification codes, so please enter them correctly to prevent issues with WABA number verification.

   4. Click Verify Number in the verification status column of the newly added number. In the Get Verification Code dialog box that appears, select the language for receiving the verification code, and click Get SMS Verification Code or Get Voice Verification Code.

      Note

      When the phone number entered is not a mobile number, please select Get Voice Verification Code.

   5. Enter the received verification code to complete the number verification.

After completing the above steps, you can design WhatsApp templates and submit them for WhatsApp review. Once the templates are approved, you can send WhatsApp business messages.

Method 3: Client registers the WABA, service provider binds it

• Client operations:

  1. Provide the WABA registration link to the client. The client uses a Facebook account to log in to the WABA registration page, fills in the information, completes the WABA registration, and authorizes it to Alibaba Cloud.

  2. Follow the prompts on the WABA registration page to complete the registration. After registration, open Facebook Business Management to obtain the WABA ID.

  3. Find the location shown in the image below, and copy the number (this number is the WABA ID) to the clipboard.

     

  4. Provide the WABA ID to the service provider.

• Service provider operations:

  Help the client bind the WABA. Operation steps:

  1. Open the Chat App Message Service console, in the navigation pane on the left, click Channel Management, and click Create channel. In the Create channel dialog box, select WhatsApp as the channel type, set the channel name and remarks, and then click the OK button.

  2. Click Channel ID to open the channel management page.

  3. On the channel management page, click WABA Management in the navigation pane on the left to access the WABA registration page.

  4. On the WABA registration page, click the Number Migration button. In the dialog box that appears, enter the WABA ID provided by the client, click Next, and then close the dialog box.

  5. Refresh the page. When the WABA information is displayed on the page, it indicates that the WABA binding is successful.

To help the client add a new WABA number, refer to point 3 of Method 1: Add and verify a WABA number for the client.