MongoDB AI Chatbot Data and Usage Information
The MongoDB AI Chatbot is an AI assistant that is able to answer questions about MongoDB's products and services, troubleshoot issues, generate code, and offer advice on how to build your application. The chatbot is powered by Generative AI and may give inaccurate responses. See our Generative AI FAQ for more information.
The chatbot is available within MongoDB Documentation and across various other MongoDB properties. It's also available to use in AI tools from third parties that partner with MongoDB.
How Your Data is Used
MongoDB stores the following information for up to one year:
The full text of your prompt
The full text of the generated response
Feedback data that you provide, such as ratings and text comments
User engagement data, such as the URL or app from which you used the chatbot
We use your data to operate the chatbot service and to provide a useful experience. For example, we store anonymous conversation history for each session so that you can ask follow up questions.
We also use this information to understand how you interact with our chatbot and to make improvements based on feedback. We evaluate LLM responses to measure quality and accuracy. We may use your data to synthesize anonymous test cases for this purpose.
The information that we store is not shared with or sold to any third parties.
What If I Prefer Not to Use the Chatbot?
Currently, our AI chatbot is an integral part of our platform's support system and, to ensure consistent access to support features for all users, our AI chatbot cannot be individually disabled. However, interaction with the chatbot is entirely optional.
Learn More
The chatbot is open source. You can find the source code on GitHub: https://github.com/mongodb/chatbot/.