How will we support this appliance solution?
Another crucial set of design factors that can also impact your business model for your appliance solution is focused on how you plan to deliver support and services to your customer audience.
Support and services planning will directly impact the security of your appliance. Remote access, virtual private network (VPN), user accounts, patching methodologies, end-user self-support capabilities, and more are a few of the options that must be accounted for on the design table. Now, let’s take a look at some delivery and support models that will impact access controls and the security footprint of your solution.
Managed service
A managed service offering allows your company to completely control many aspects of your solutions usage, update cycle, and access control. Regardless of the business model around this, several key factors will need to be addressed architecturally in your solution, such as the following:
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