Use case development
Wait, didn’t we cover this earlier in the book? Hmmmm. Yes, we did, actually – back in Chapter 2. But we just scratched the surface. What you’re going to find in this chapter will be far more… prescriptive. A significant part of this chapter will be the flip side of the coin of what I have previously mentioned about engagement.
This will not be redundant. Previously, I tasked you with engaging more with your customers. That is assumed by now. In this chapter, where we are closing the entire CI/CD loop, I am challenging YOU to take the steps beyond basic engagement. In fact, I am recommending that you and your team create your own specific engagement methods with your prospective customer base and, more so, create a community. In other words, don’t just join a community – build and lead one!
Here, I am tasking you with truly getting actual information, research, and guidance from those who shall become your customer...
