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The headless CMS and
website delivery conundrum
Arjen
van den Akker
@ArjenvdAkker
Arjan
Van Rooijen
@ArjanVanRooijen
co·nun·drum (kə-nŭn′drəm)
A paradoxical, insoluble,
or difficult problem; a dilemma
2000 2005 2010 2015
WCMIndustryCapabilities
RSS
Versioning
Workflow
Publishing
Collaboration Multi-channel
Taxonomies
Targeting
Mobile Widgets
Personalization
In-context
editing
Globalization
Visitor intelligence
2020
The Digital Experience Evolution
WCMIndustryCapabilities
Workflow
Multi-channel
Taxonomies
Multi-channel
Targeting
Mobile Widgets
Personalization
In-context
editing
Globalization
Visitor intelligence
Semantic content
Dynamic
publishing
models
Hybrid
publishing
models
Static
publishing
models
Web
1.0
Web
2.0
Web
3.0
Web Content
Management
Web Engagement
Management
Digital Experience
Content mash-ups
API Brokers
Contextual content
Web Hooks
Content as a service
REST
@ArjenvdAkker@ArjanVanRooijen
Omni-channel
Headless CMS
micro services / REST API / JSON
The Headless CMS
Any channel, IoT,
future inventions
forms based entry
Content editors
@ArjenvdAkker@ArjanVanRooijen
Headless CMS
The Conundrum
Any channel, IoT,
future inventions
forms based entry
Content editors
Web apps
??? micro services / REST API / JSON
@ArjenvdAkker@ArjanVanRooijen
Head Optional CMS
A “head-optional” CMS solves the Conundrum
Any channel, IoT,
future inventions
wysiwyg & forms
Content editors
micro services / REST API / JSONWeb apps
@ArjenvdAkker@ArjanVanRooijen
2000 2005 2010 2015
WCMIndustryCapabilities
RSS
Versioning
Workflow
Publishing
Collaboration Multi-channel
Taxonomies
Targeting
Mobile Widgets
Personalization
In-context
editing
Globalization
Visitor intelligence
2020
WCMIndustryCapabilities
Workflow
Multi-channel
Taxonomies
Targeting
Mobile Widgets
Personalization
In-context
editing
Globalization
Visitor intelligence
Semantic content
Dynamic
publishing
models
Hybrid
publishing
models
Static
publishing
models
Web
1.0
Web
2.0
Web
3.0
Web Content
Management
Web Engagement
Management
Digital Experience
Content mash-ups
API Brokers
Contextual content
Web Hooks
Content as a service
REST
Multi-channel
Omni-channel
The Digital Experience Evolution
@ArjenvdAkker@ArjanVanRooijen
CMS
Disjointed visitor experiences
Content editors Merchandizers Tech doc editors
shop.(w+).comwww.(w+).com
support.(w+).com
docs.(w+).com
eCommerce DITA CCMS
Unified Experience Management
shop, www, support, docs,
any channel, IoT, …
Unified Content Delivery microservices
Decoupled architecture
Web apps
CMS
Content editors Merchandizers Tech doc editors
eCommerce DITA CCMS
9
Pros & Cons
Traditional CMS
Headless
CMS
Unified Content
Delivery CMS
Cloud Mostly PaaS Native SaaS Hybrids
WYSIWYG editing
Solid workflows etc
Frontend WebApp
Personalization
Omni-channel
Componentized content
REST Microservices
Unified Experiences
@ArjenvdAkker@ArjanVanRooijen
10
Key takeaways
Consider traditional AND new WCM
requirements
Headless ≠ Decoupled, but you need both
Use shared content & context
@ArjenvdAkker@ArjanVanRooijen
Q&A
@arjenvdakker@nunolinhares
12
CustomerData
Analytics
CRM DAM PIM …
Language
Digital
Experience
Touchpoints
Content & Context Engine
Structured
Content
Web
Content
Content Interaction Services
Experience Optimization
Audience Manager
Rich Media
Content
eCommerce
Translation Services
Translation Technology
Industry Solutions
The headless CMS and
website delivery conundrum
Arjen
van den Akker
@ArjenvdAkker
Arjan
Van Rooijen
@ArjanVanRooijen
THANK YOU

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Arjan van Rooijen & Arjen van den Akker - The Headless CMS and Website Delivery Conundrum

  • 1. The headless CMS and website delivery conundrum Arjen van den Akker @ArjenvdAkker Arjan Van Rooijen @ArjanVanRooijen co·nun·drum (kə-nŭn′drəm) A paradoxical, insoluble, or difficult problem; a dilemma
  • 2. 2000 2005 2010 2015 WCMIndustryCapabilities RSS Versioning Workflow Publishing Collaboration Multi-channel Taxonomies Targeting Mobile Widgets Personalization In-context editing Globalization Visitor intelligence 2020 The Digital Experience Evolution WCMIndustryCapabilities Workflow Multi-channel Taxonomies Multi-channel Targeting Mobile Widgets Personalization In-context editing Globalization Visitor intelligence Semantic content Dynamic publishing models Hybrid publishing models Static publishing models Web 1.0 Web 2.0 Web 3.0 Web Content Management Web Engagement Management Digital Experience Content mash-ups API Brokers Contextual content Web Hooks Content as a service REST @ArjenvdAkker@ArjanVanRooijen Omni-channel
  • 3. Headless CMS micro services / REST API / JSON The Headless CMS Any channel, IoT, future inventions forms based entry Content editors @ArjenvdAkker@ArjanVanRooijen
  • 4. Headless CMS The Conundrum Any channel, IoT, future inventions forms based entry Content editors Web apps ??? micro services / REST API / JSON @ArjenvdAkker@ArjanVanRooijen
  • 5. Head Optional CMS A “head-optional” CMS solves the Conundrum Any channel, IoT, future inventions wysiwyg & forms Content editors micro services / REST API / JSONWeb apps @ArjenvdAkker@ArjanVanRooijen
  • 6. 2000 2005 2010 2015 WCMIndustryCapabilities RSS Versioning Workflow Publishing Collaboration Multi-channel Taxonomies Targeting Mobile Widgets Personalization In-context editing Globalization Visitor intelligence 2020 WCMIndustryCapabilities Workflow Multi-channel Taxonomies Targeting Mobile Widgets Personalization In-context editing Globalization Visitor intelligence Semantic content Dynamic publishing models Hybrid publishing models Static publishing models Web 1.0 Web 2.0 Web 3.0 Web Content Management Web Engagement Management Digital Experience Content mash-ups API Brokers Contextual content Web Hooks Content as a service REST Multi-channel Omni-channel The Digital Experience Evolution @ArjenvdAkker@ArjanVanRooijen
  • 7. CMS Disjointed visitor experiences Content editors Merchandizers Tech doc editors shop.(w+).comwww.(w+).com support.(w+).com docs.(w+).com eCommerce DITA CCMS
  • 8. Unified Experience Management shop, www, support, docs, any channel, IoT, … Unified Content Delivery microservices Decoupled architecture Web apps CMS Content editors Merchandizers Tech doc editors eCommerce DITA CCMS
  • 9. 9 Pros & Cons Traditional CMS Headless CMS Unified Content Delivery CMS Cloud Mostly PaaS Native SaaS Hybrids WYSIWYG editing Solid workflows etc Frontend WebApp Personalization Omni-channel Componentized content REST Microservices Unified Experiences @ArjenvdAkker@ArjanVanRooijen
  • 10. 10 Key takeaways Consider traditional AND new WCM requirements Headless ≠ Decoupled, but you need both Use shared content & context @ArjenvdAkker@ArjanVanRooijen
  • 12. 12 CustomerData Analytics CRM DAM PIM … Language Digital Experience Touchpoints Content & Context Engine Structured Content Web Content Content Interaction Services Experience Optimization Audience Manager Rich Media Content eCommerce Translation Services Translation Technology Industry Solutions
  • 13. The headless CMS and website delivery conundrum Arjen van den Akker @ArjenvdAkker Arjan Van Rooijen @ArjanVanRooijen THANK YOU