An introduction and overview to Software as a Service
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This document provides an overview of Infrastructure as a Service (IaaS) and Software as a Service (SaaS) solutions. It discusses how IaaS provides the foundation for delivering applications through SaaS. The document outlines key components of SaaS including infrastructure, software, and applications like document management, SharePoint, virtual desktop infrastructure, and Microsoft Exchange. It notes benefits of SaaS like access from anywhere, 24/7 availability, and built-in disaster recovery.
An introduction and overview to Software as a Service
- 1. AN INTECHNOLOGY OVERVIEW/ Stefan Haase – Product Director SOFTWARE AS A SERVICE
- 2. WEBCAST AGENDA • Introduction to InTechnology • Software as a Service – Drivers • The lure of Server Virtualisation • Customer On Site Challenges • What is IAAS? • IAAS Usage Scenarios • Customer References • SAAS - The components of SAAS • Summary • Questions and Answers
- 3. INTRODUCTION TO INTECHNOLOGY • Serving the UK IT market for over 26 years • Unique position in the managed IT services market place • Full range of managed IT services delivered to over 800 UK businesses Your Webcast Presenter Name: Stefan Haase Position at InTechnology: Product Director Time at InTechnology: 8+ Years
- 4. SOFTWARE AS A SERVICE – DRIVERS • The drive of virtualisation • Commoditisation • High bandwidth networks • Doing “things” in the cloud • Improve availability and scalability • Cost savings • Focus on bespoke business applications
- 5. THE LURE OF SERVER VIRTUALISATION
- 6. CUSTOMER ONSITE CHALLENGES • Performance and stability • Single points of failure • Balance utilisation • Integration with other infrastructure • Storage & backups • Networks & security • Skills shortage – virtualisation requires specialist skills • Business risk – businesses are reluctant to put mission critical servers on virtual servers
- 7. WHAT IS INFRASTRUCTURE AS A SERVICE Wikipedia: • Cloud infrastructure services, also known as "infrastructure as a service" (IaaS), deliver computer infrastructure – typically a platform virtualisation environment – as a service, along with raw (block) storage and networking. • Rather than purchasing servers, software, data centre space or network equipment, clients instead buy those resources as a fully outsourced service. • Suppliers typically bill such services on a utility computing basis; the amount of resources consumed (and therefore the cost) will typically reflect the level of activity.
- 8. INFRASTRUCTURE AS A SERVICE (IAAS)
- 9. IAAS –WHAT IS IT? Service Detail Who Why Self Provisioning Portal MSP Access to service Creating new virtual machine Customer Easy to use Selecting memory and CPU Customer Flex to meet app requirements Selecting storage type & volume Customer Deliver IOPS, i.e. disk speed OS & App licenses Customer / MSP SPLA licenses for OS App license = customer / SPLA Scalable infrastructure MSP Provision new servers & additional storage instantly Flexible infrastructure MSP So customers can change performance instantly Resilience & security MSP To remove single points of failure Centralised & internet facing MSP To provide easy user access
- 10. USAGE SCENARIOS Usage Scenarios 1. Use for development, production or DR environment 2. Use for mission critical apps 3. Use for centralised apps 4. Use for short-term / fluctuating requirements 5. Use for new projects where the customer wants to avoid CAPEX 6. Use for customers who are looking to provide 24x7 Internet facing service, but don’t have expertise on providing a scalable & available infrastructure
- 11. EXISTING CUSTOMER REFERENCES 1. Top 20 legal company use our service for their high-availability SAP estate as well as other servers 2. Top 10 insurance company use it for their most mission critical app 3. UK wide construction business uses it for their Exchange platform 4. Major retailer uses it for all network domain controllers, email and application servers 5. National professional services firm uses it to host Microsoft ISA and Citrix servers
- 12. SOFTWARE AS A SERVICE (SAAS)
- 13. COMPONENTS OF SOFTWARE AS A SERVICE • Infrastructure as a Service • Managed OS • Patching • Anti-Virus • Server deployment • Server monitoring • Software Layer
- 14. SAAS – DOCUMENT MANAGEMENT Why Document Management in the cloud? • Collaboration internally and externally • Access from anywhere • Key requirement in many sectors such as legal or insurance • Complete cloud based service • Protected across multiple data centres • Utility computing • Built-in DR
- 15. SAAS– MICROSOFT SHAREPOINT • Most organisations are dogged with the same issue – how to quickly locate the information they need in the company file share. • SharePoint enhances search & makes it easier to share information • Today’s work occurs over multiple locations, whether in different countries, offices, departments or at home. • SharePoint enables teams to work together to share and access business information from virtually anywhere. • Going with a hosted SharePoint 2010 solution saves customers from purchasing costly servers and wrestling with hardware and licensing issues.
- 16. SAAS OFFERING – VDI • Virtual Desktop Infrastructure (VDI) is a key growth area and key incentive for customer to move into the cloud • It reduces the cost of providing desktops, applications and back office services to users. • A hosted desktop appears and performs exactly like a regular desktop PC, but the software and data you use are hosted in a secure data centre and delivered to anywhere on any device • Through a hosted VDI solution customers experience the latest server /desktop infrastructure • Each hosted virtual desktop is immediately available and additional power, software and features can be easily added on demand
- 17. SAAS OFFERING – MICROSOFT EXCHANGE • Key platform but commodity • Upgrade to Exchange 2010 • Issue around onsite availability vs 24 x 7 access • Focus on integration with other apps • Centralised and access from anywhere • Built in DR by using high availability design across to two data centres • Patching and upgrades
- 18. SUMMARY • IaaS provides the foundation for SaaS • SaaS is the next stage for cloud computing • Built around key business applications • Access from anywhere • 24 x 7 availability • Built-in DR
- 19. ANY QUESTIONS? THANK YOU FOR YOUR TIME Email: [email protected] Telephone: 0800 983 2522 Website: www.intechnology.com Twitter: twitter.com/intechnology Case Studies: www.intechnology.com/case-studies