Culture and change for intranet managers
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The document outlines a company's current and desired state culture maps. The current state is described as slow, with lots of waiting, inertia, frustration, seeking approval over insight, and being too technical. The desired state focuses on being fast, with early customer validation, confident decision making, balancing technical and customer needs, steady progress, and speaking in the customer's language. It identifies levers like rewarding hardware sales and a technical focus in the current state and proposes levers for the desired state like redesigning exams and emphasizing an experimental culture. The overall goal is to drive innovation by shifting from the current slow, consensus-driven culture to an agile culture with a customer focus.
Culture and change for intranet managers
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- 50. The Culture Map Outcomes Behaviors Levers (stated) Levers (unstated) Drive innovation Current State
- 51. The Culture Map Outcomes Behaviors Levers (stated) Levers (unstated) SLOW. Lots of waiting Drive innovation Customer validation VERYLATE Current State
- 52. The Culture Map Outcomes Behaviors Levers (stated) Levers (unstated) SLOW. Lots of waiting Drive innovation Inertia, frustration Customer validation VERYLATE Current State Deep detail prematurely Stalling Seeking approval, not insight Too technical
- 53. The Culture Map Outcomes Behaviors Levers (stated) Levers (unstated) SLOW. Lots of waiting Drive innovation Inertia, frustration Customer validation VERYLATE Current State Deep detail prematurely Passing the exams Stalling Seeking approval, not insight Too technical Reward hardware sales
- 54. The Culture Map Outcomes Behaviors Levers (stated) Levers (unstated) SLOW. Lots of waiting Drive innovation Inertia, frustration Customer validation VERYLATE Cultureof consensus Just get stuff out there! Current State Deep detail prematurely Passing the exams Stalling Seeking approval, not insight Too technical Reward hardware sales Engineering anxiety Technical focusJapan-Europe culture differences Customer research skepticism
- 55. 55 Current State Culture Map Desired State Culture Map
- 56. The Culture Map Outcomes Behaviors Levers (stated) Levers (unstated) SLOW. Lots of waiting Drive innovation Inertia, frustration Customer validation VERY LATE Cultureof consensus Just get stuff out there! Desired State Deep detail prematurely Passing the exams Stalling Seeking approval, not insight Too technical Reward hardware sales Engineering anxiety Technical focusJapan-Europe culture differences Customer research skepticism
- 57. The Culture Map Outcomes Behaviors Levers (stated) Levers (unstated) SLOW. Lots of waiting Drive innovation Inertia, frustration Customer validation VERY LATE Cultureof consensus Just get stuff out there! Desired State Deep detail prematurely Passing the exams Stalling Seeking approval, not insight Too technical Reward hardware sales Engineering anxiety Technical focusJapan-Europe culture differences Customer research skepticism FAST Early customer validation
- 58. The Culture Map Outcomes Behaviors Levers (stated) Levers (unstated) SLOW. Lots of waiting Drive innovation Inertia, frustration Customer validation VERY LATE Cultureof consensus Just get stuff out there! Desired State Deep detail prematurely Passing the exams Stalling Seeking approval, not insight Too technical Reward hardware sales Engineering anxiety Technical focusJapan-Europe culture differences Customer research skepticism FAST Early customer validation Confident decision making Balance technical and customer Steady progress A languageof the customer
- 59. The Culture Map Outcomes Behaviors Levers (stated) Levers (unstated) SLOW. Lots of waiting Drive innovation Inertia, frustration Customer validation VERY LATE Cultureof consensus Just get stuff out there! Desired State Deep detail prematurely Passing the exams Stalling Seeking approval, not insight Too technical Reward hardware sales Engineering anxiety Technical focusJapan-Europe culture differences Customer research skepticism FAST Early customer validation Confident engineers Customer focusExperimental culture Confident decision making Balance technical and customer Steady progress A languageof the customer
- 60. The Culture Map Outcomes Behaviors Levers (stated) Levers (unstated) SLOW. Lots of waiting Drive innovation Inertia, frustration Customer validation VERY LATE Cultureof consensus Just get stuff out there! Desired State Deep detail prematurely Passing the exams Stalling Seeking approval, not insight Too technical Reward hardware sales Engineering anxiety Technical focusJapan-Europe culture differences Customer research skepticism Redesign exam? HW, SWand service sales FAST Early customer validation Confident engineers Customer focus Simple ruleof meeting Experimental culture Confident decision making Balance technical and customer Steady progress A languageof the customer
- 61. 61 Current State Culture Map Desired State Culture Map
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