This document discusses how Hadoop RPC quality of service (QoS) helps improve HDFS availability by preventing name node congestion. It describes how certain user requests can monopolize name node resources, causing slowdowns or outages for other users. The solution presented is to implement fair scheduling of RPC requests using a weighted round-robin approach across user queues. This provides performance isolation and prevents abusive users from degrading service for others. Configuration and implementation details are also covered.