Non – verbal communication (1)
- 2. Objective To develop the understanding about the non verbal communication.
- 3. What you will study today? – What is nonverbal communication – Non verbal communication in business world – Categories of Non-verbal Communication a. KINESICS b. PARALINGUISTICS c. PROXEMICS d. CHRONEMICS
- 4. What is non verbal communication? • A Form if Communication in which words are not used is called non- verbal communication • Less structure than a verbal communication • Spontaneous and often unplanned • Complementary to speech • It is one of the primitive modes of communication
- 5. Non Verbal Communication in Business World Research shows that approximately 10% of the message is conveyed by words, 38% by voice and rest of 52% by visual means.
- 6. Categories of Non-verbal Communication – KINESICS – PARALINGUSITICS – PROXEMICS – CHRONEMICS
- 7. KINESICS KINESICS ( the Language Of Body) – Personal appearance – Facial appearance – Eye contact – Movement – Posture – Gesture
- 8. KINESICS ( the Language Of Body) A systematic study of the movement of human body in the process of communication is called kinesics. Personal appearance: – Listener would form their first impression about your personal appearance. – If you are properly dressed then your listener will be impress of personality and he will be in a receptive mood. – The choice of your suit should match the occasion. – In General, A sober, simple, neat formal and comfortable dress that they habitual – if you are looking clean and well groomed, a feeling of trust and expectation.
- 9. Facial Expression – Face is the most expressive part of body its mobile features and the muscles express number of feeling and emotions. – Some time they are use for faithful expression and some time for deliberate suppression of them. – In general speaking expanded lips and smiling eyes stand for happiness, pursed up lips, red eyes and contracted eyes brows for anger, contracted eyelids and closed lips for sorrow, raised eye brows for disapproval or disbelief tightened jaws muscles for antagonism, etc. – So when you interact with a person or with a group, you should maintain a cheerful expression on face. – It should reflect your confidence and zeal.
- 10. Eye Contact – Eye contact is one of most effective mean of communicating non – verbal messages and establishing rapport with listeners. – Raised looks indicate dominance and downcast looks suggest weakness and submission. – Direct eye contact often enables a speaker to overcome nervousness. – But do not gaze or stare at anybody. Further to look at the ceilings or outside through a window or looking at one section of the audience is a sign of rudeness or nervousness. – Through eye contact you can get the feedback that how listener are reacting
- 11. Movement – From once place to other place in front of group of listeners, – To some extent your movement tell about your personality and tell what kind of person you are – You might seen number of people moving from seat to dais or from the place to their where you have to speak. – Your speed of movement, jerk while movement or movement like pendulum , forward and back movement like piston effects yours goal and objective while your speech – A general rule is walk at normal speed, with an upright posture and with proper poise. – This will help you to relieve tension, help you to draw the attention of listeners – For question answer session you must answer from the place where you are standing.
- 12. Posture – Posture is the way you conduct yourself when you face an audience . – The way you sit or stand it reveals lots of things. – Sit straight, relax and look on the audience cheerfully, in this way you will give a good impression. – If u play with button, keys , pen , note cards then you will give a expression of ill organized. – While speaking keep the cards on the lectern if you do not have any lectern then do not hide in your hands. – If your hands are free then let them hang on the sides or keep them on the lectern. – Do not slump or lean on the lectern – If there any mike then keep your mouth away 8 inch away . – If you have finished speaking, walk back to your seat with the same grace which you reflected when you went to podium to start speaking.
- 13. Gesture – In the present content, the term gesture refers to the movement of any part if the body such as hands , arms, fingers, hands, shoulders etc. – Speaking with out any gesture is difficult if one tries then impact will be certainly lost – Some gestures are culture specific. – Though gestures generally accompany
- 14. Five Categories of Gesture – Enumerative: gesture is elementary and the easiest to use. This is done by raising as many fingers as the number being enumerated . – Descriptive gestures: the hands are use to show the size and shape of things being to in speech. – Locative: The direction and movement of an object. – Emphatic: Used to emphasize an idea A few suggestions are given below to help you use gestures effectively 1. Integrate gestures harmoniously with verbal communication 2. Let all gestures appear natural and spontaneous 3. Do not over use gesture
- 15. PARALINGUSITICS – Quality – Volume – Pace – Pitch – Pronunciation – Pauses
- 16. Paralinguistic ( The language of voice) • The study of non verbal vocal cues that accompany the delivery of speech is termed as paralinguistic. • Lazy lip movement cause unintelligibility, a rigid Jaw muffles the voice and an inactive tongue chokes it. • Like other parts of the body , speech organs need exercise. 1. Fill your mouth with air and then roll it from one side to another and then release it after some time. 2. Touch the various parts of the mouth with the tip of the tongue 3. Open and close the mouth quickly succession 4. Move your jaw side to side 5. To strengthen your throat muscles and vocal cords roar , like a lion 3 to 5 time if you devote daily about five minutes on doing such exercise soon you would discover the rich variety and resources of the speech organs and would able to use your great effect.
- 17. Characteristics of Voice – Quality – Volume – Pace – Pitch – Pause
- 18. Quality – The quality of voice is determined by the resonating mechanism of the voice , that is the shape and size of the throat, mouth and nose cavity, action on vocal cords , size of the chest cavity and the manner of using resonating chamber. – The quality of sound is god gifted but we can make bit better by exercises. Exercises are mentioned above.
- 19. Volume Volume is the degree of loudness or softness of the voice. The range of volume is divided in to four levels: – Very High – High – Low – Very Low
- 20. – One speaks at level 1 in special situations , like calling somebody from long distance. – One speaks at level 2 while speaking to a large group. – One speaks at level 3 while interacting to one person a small group of people. – One speaks at level 4 when we talk to a person in solemn gathering or when somebody is very close.
- 21. Pace – Pace refer to the speed at which a person speaks . – It is determined by several factors such as the duration of the sound, and number of words spoken per minutes. – A speech with same speed is monotonous. – You go slow while talking to an audience.
- 22. Pitch – Vocal cords vibrate in the process of production of voice . Pitch depends upon the number of times vibration of vocal cords. – Change in pitch is know as inflection. – Inflection determines your inner feeling, – High inflection means doubt – Low inflection means firm and certainty
- 23. Pause – A Pause is a short silence that occurs regularly in speech – It depends on the number of words spoken in one breath. – All pauses should not be too long nor too short. – One can use pause to emphasize a point – To separate one thought from other – To silent the private commentators, if any among the audience. – To signal the end of speech
- 24. PROXEMICS – Intimate Space – Personal space – Social Space – Public Space CHRONEMICS The language of time
- 25. Proxemics – A systemic study of the use of space in face to face interaction is Proxemics. – In corporate world the use of space means power and status . – In public speaking more space gives advantage to speaker and speaker can easily utilize for body moment.
- 26. Chronemics – A study of time management and its role in communication is called chronemics. – Time is mark of professional etiquettes. – If you are punctual it will give a message of seriousness.
- 27. Thank You